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EOS North America, a leading technology supplier in the 3D printing space, has announced the launch of a customer support group, titled Life Cycle Solutions.
The group will offer support for product installation, material selection, machine service, process improvements, and upgrades.
Through working with customers, EOS came to be aware that inadequate training accounts for around 50% of the average additive manufacturing system’s untapped potential. In addition to this, 70% of a machine’s downtime is said to be down to a lack of necessary maintenance. In an attempt to access this abundance of potential and satisfy customers, EOS has established the Life Cycle Solutions group.
The Life Cycle Solutions team will work with organisations to proactively address downtime, and consider their materials selections, in order to maximise the return on their investment. Darin Chartier, a machine tool and service industry expert, will head up the new group as its Director. Chartier was recruited from Georg Fischer, the Swiss manufacturing company, where he had been the Director of Customer Services for nearly 12 years.
“I am very excited to join the EOS team to lead the Life Cycle Solutions group and help customers realise AM’s promise through delivering know-how and ongoing support that EOS is known for,” Chartier said. “Training, ongoing process improvements, and an overall integrated approach ensures our customer’s get the most out of EOS machines and materials.”
Prior to Chartier’s spell at Georg Fischer, he worked as Director of Machine Sales at Midwest Industrial Tools where he led the development of customer retention strategies. In total Chartier has amassed two decade’s worth of experience in machine tooling and customer support.
“Darin’s entire career has been focused on ensuring customer satisfaction in the machine tool industry and that makes him a perfect fit to lead our new Life Cycle Solutions group,” said Glynn Fletcher, President, EOS North America. “Realising the massive potential of AM is challenging and customers often look to us for advice. What we can do for customers extends beyond the point of sale and we needed someone to champion that effort.
