ExOne Global Holdings has announced a series of 'customer-focused updates' which are targeted at addressing lead time, support, and total cost of ownership.
Per ExOne, these are considered priorities among binder jet operators across US industrial markets.
In response, the company has commenced manufacturing of its Spectra Mono-Z printhead in the Detroit area, established a local parts inventory in Detroit, will provide a new transparent annual price list, deliver a refreshed maintenance program, and offer free 24/7 live phone support for all S-Max customers.
ExOne also expects to bring additional major subsystems into US production as part of a longer-term program to bolster supply chain resilience and better position the company to serve defence, aerospace, automotive, energy, and foundry customers with reduced dependence on international component sourcing. Customers currently operating legacy Polaris printhead systems will continue to receive full support, with a clear migration path available.
The Detroit-based parts inventory will be 'sized to current customer demand' and designed to 'scale as the installed base grows', with ExOne anticipating reduced lead times for spare parts and consumables for US operators. Its refreshed price list will be inclusive of applicable tariffs and freight to Detroit will give customers and procurement teams 'predictability in total cost of ownership.' A refreshed three-tier maintenance program (Essentials, Recommended, and Enterprise), meanwhile, is designed to serve single-machine shops through large fleet operators, with the Recommended tier being repriced at a lower compared to the prior year. The free 24/7 phone support offering is live for global customers, with a guarantee of a live human answer available around the clock.
“These updates are a direct response to recent customer feedback around domestic supply, expedited parts access, predictable pricing, and support they can count on,” said Mike Dougherty, Managing Director of Americas, ExOne Global Holdings. “Initiating printhead production in Detroit is the first step in our broader U.S. manufacturing buildout, and it reflects the long-term commitment we're making to our customers and to American industrial infrastructure.”
