ExOne GmbH and voxeljet AG have launched a joint global Aftermarket Service and Support Network for their industrial 3D printing systems.
Having been combined into the ExOne Global Holdings business as a result of Anzu Partners' investment in the two companies, ExOne and voxeljet have collaborated to bring together two of the most experienced teams in binder jet 3D printing under one coordinated service framework. They say it will deliver faster response times, higher uptime, and greater customer confidence.
Customers of both ExOne and voxeljet systems will now have access to on-demand technical support, as well as expanded access to certified service technicians and spare parts inventory across USA, Germany, Japan, China, India, South Korea, Singapore, and France. The expanded service networking includes a 'steadily increasing' spare parts inventory with the recent addition of more than 1 million USD spare parts at the joint service centre outside of Detroit, Michigan, as well as a team of more than 45 factory-trained technicians. These technicians will provide services such as rapid on-site support, predictive maintenance and remote diagnostics, and have been trained to OEM specifications and certified under a unified technical curriculum covering the ExOne S-Max and voxeljet VX series platforms.
From early 2026, customers can also benefit from harmonised maintenance contracts, faster spare parts logistics, and an integrated digital ticketing and service reporting system.
“Industrial customers rely on our systems for mission-critical operations,” said Eric Bader, CEO of ExOne Global Holdings. “By uniting our aftermarket operations, we’re ensuring that every ExOne and voxeljet system, no matter where it is installed, receives the same level of proactive, professional support. This marks a major step toward a seamless, world-class customer experience.”
“Our customers depend on fast, reliable service, and that starts with bringing aftermarket support closer to where they operate,” added Mike Dougherty, Managing Director, voxeljet America. “By expanding our local parts inventories and service capabilities, we’re reducing downtime and giving customers access to the expertise and components they need, right in their own regions.”
Deliveries of spare parts through the joint global Aftermarket Service and Support Network are expected to begin before the end of the year.
